Application Maintenance

In today's constantly changing market, providing quick and effective IT solutions can make a world of difference to an organization's bottom-line. That is why CAT Application Maintenance Center has become such a tremendous success. Any system, even after its development and implementation, requires constant monitoring so it can be adjusted to the dynamics of the particular business.

More than 80% of companies allocate their IT budgets to continuous improvements, updates, problem resolution, and technical support for the production systems. This illustrates the importance of maintaining an application throughout its life cycle.

Though outsourcing is generally considered only for the development and implementation phases, there are even more benefits to be garnered by adopting this strategy for the ongoing maintenance and improvement of the production systems.

CAT application management outsourcing services are backed by two decades of experience, mature processes and robust delivery systems. More important, though, is our commitment to go beyond service level agreements and deliver consistent and lasting value. We do this by building long-term partnerships with our customers.

Our Services Include:

• Continuous maintenance and enhancement.
• Collaborative application management.

Continuous Maintanance and Enhancement:

The business landscape is changing rapidly and so is the technology that drives enterprises. Your applications must quickly evolve to keep pace with changing business needs as well as shifts in technology. In addition, as your business grows, the demands on existing applications will increase, and you must ensure that they are stable and available when your customers need them.

CAT application maintenance and enhancement solutions include:

• Quick turnaround of service and change requests.
• Preventive maintenance to forestall problems.
• Planned and phased enhancements to improve performance of applications.
• Helpdesk and production support for problem and incident management.

All of these are tied to mutually agreed upon SLAs.
CAT is a flexible organization and can tailor the engagement model to suit a customer’s specific needs. Our offshore transition methodologies speed up knowledge transfer and ensure that you can reap the benefits of sending your applications offshore as soon as possible.

Collaborative Application Management:

Collaborative Application Management is a unique approach to application management outsourcing. Through CAM, CAT helps its global partners not only achieve immediate cost savings and business benefits, but also build new organizational capabilities over the long term.

Many companies, who plan to send applications offshore, believe that to derive maximum value they must hand over control of applications to the offshore partner. This may be true in many offshore engagements, but CAM strikes an optimal balance between value and control. CAM enables customer organizations to build offshore leadership so that they retain control, while maximizing value through the use of CAT resources and expertise.

This collaborative model delivers four tangible benefits:

• It builds offshore capability within the customer organization.
• Enables the customer to develop process mastery.
• Promotes innovation.
• Gives control and transparency to the customer.